Zakres tematyczny szkolenia
INTERPERSONAL COMMUNICATION(kliknij temat szkolenia)Programme:
Part 1.Barriers to communication – the most common habits that discourage our interlocutor.
Methods: Group-wide role playing, individual work, presentation, discussion
- Reflexes and language habits that hinder communication
- Interlocutor’s needs – satisfying communication building
- Basic rules and guidelines for establishing a successful communication
Part2. Communication made attractive– speaking so that others will listen
Methods: Participants’ presentations, group discussion
- Nonverbal communication in service of successful and engaging communication
- First impressions, self-presentation and creating an image of credibility
- Traits and characteristics of engaging communication.
- Participants’ own presentations analysis
Part 3.The art of active listening – listening so that others will speak
Methods: individual work, group discussion, group exercise
- Pros and cons of uni- and bilateral communication
- Passive and active listening
- Role of listening in communication – an underestimated force
- Active listening techniques
- Artof asking the right questions
- Multifunctional paraphrase
- Communication structuring methods
Part 4.Communication hindering situations – moments when words require special attention
Methods: individual work, simulations. Possible extra element: auto diagnostic questionnaire
- Praise, criticism and feedback
- Communicating information difficult for the interlocutor
- Adjusting to the interlocutor as a requirement for successful communication
